Last Updated: May 2026
Introduction
Velora (“Velora”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use the Velora website and related services.
Velora is a dental travel coordination platform that helps patients connect with carefully selected international dental clinics while providing travel, planning, and concierge support throughout the treatment journey.
Velora is not a dental clinic, healthcare provider, or medical advisory service. All clinical services, diagnoses, treatments, and medical decisions are provided independently by third-party clinics and licensed healthcare professionals.
By using this website, you agree to the practices described in this Privacy Policy.
Who We Are
Website:
Velora
Business Name:
Velora
Contact Email: hello@velora.coo
Location:
Wellington, New Zealand
Velora is a New Zealand-based dental travel coordination platform that helps patients connect with carefully selected international dental clinics while providing travel, planning, and concierge-style support throughout the treatment journey.
Velora primarily serves patients located in New Zealand and Australia seeking international dental care coordination services.
Velora is not a dental clinic, healthcare provider, or medical advisory service. All dental treatments, diagnoses, and clinical services are provided independently by third-party clinics and licensed healthcare professionals.
What Personal Data We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Country or city location
- Preferred treatment interests
- Travel preferences
- Consultation enquiry details
- Communication history
We may also collect technical information, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
Velora does not intentionally collect or store detailed medical records or sensitive health information unless voluntarily provided through consultation enquiries or clinic coordination processes.
Users are encouraged not to submit unnecessary medical or sensitive personal information through general website forms.
Why We Collect Your Data
We collect information to:
- Respond to enquiries and consultation requests
- Coordinate communication with international clinics
- Assist with travel and treatment planning
- Improve website functionality and user experience
- Provide customer support
- Monitor website security and performance
- Comply with legal obligations
We only collect personal information where reasonably necessary to provide our coordination and concierge services.
Medical Disclaimer
Velora does not provide medical advice, diagnosis, or treatment.
Any dental or medical services are provided independently by third-party clinics and licensed healthcare professionals. Patients are responsible for making their own healthcare decisions and should seek independent professional medical advice before proceeding with treatment.
Velora does not guarantee clinical outcomes, treatment results, or medical suitability.
Contact Forms
When you submit an enquiry through our contact forms, we may collect:
- Your name
- Email address
- Phone number
- Treatment interests
- Travel preferences
- Additional information you voluntarily provide
This information is used solely to respond to your enquiry and assist with coordination services.
We do not sell enquiry information to third parties.
Cookies
Velora may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- remember user preferences
- analyse website traffic
- improve performance
- enhance security
Users can disable cookies through their browser settings; however, some website features may not function properly.
Analytics
Velora may use analytics tools such as:
- Google Analytics
- website hosting analytics
- performance monitoring tools
These services may collect anonymised usage data including:
- pages visited
- time spent on the site
- browser/device information
- approximate geographic region
For more information:
Google Privacy Policy
Users can opt out of certain analytics tracking through browser settings or privacy extensions.
Who We Share Your Data With
Velora may share limited personal information with:
- International dental clinics selected by the user
- Travel or accommodation coordination providers
- Website hosting providers
- Technology and communication service providers
- Legal or regulatory authorities where required by law
We only share information reasonably necessary to facilitate requested services or comply with legal obligations.
Velora does not sell personal information to advertisers or unrelated third parties.
International Data Transfers
Because Velora coordinates international dental travel, information may be shared with clinics or service providers located outside New Zealand or Australia.
Where possible, we work with reputable providers that maintain appropriate privacy and security standards.
Users acknowledge that privacy protections may differ between countries.
How Long We Retain Your Data
We retain personal information only as long as reasonably necessary for:
- responding to enquiries
- coordinating requested services
- legal and administrative obligations
- security and fraud prevention
General enquiry information may be retained for operational and customer service purposes.
Users may request deletion of their personal information at any time, subject to legal obligations.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of personal information
- object to certain data processing activities
- withdraw consent for communications
To exercise these rights, please contact us using the details below.
How We Protect Your Data
Velora takes reasonable technical and organisational measures to protect personal information, including:
- secure website hosting
- SSL encryption
- restricted administrative access
- password protection
- security monitoring
However, no online platform or transmission method can guarantee absolute security.
Data Breach Procedures
In the event of a suspected or confirmed data breach, Velora will:
- investigate the incident
- take reasonable steps to contain and resolve the issue
- notify affected individuals where required by law
- cooperate with relevant authorities where necessary
Third-Party Websites
Velora may contain links to third-party clinic websites or external services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
Users should review the privacy policies of any external websites they visit.
Automated Decision-Making
Velora does not engage in automated medical decision-making or profiling.
All clinic selection and coordination decisions involve human review and patient choice.
Children’s Privacy
Velora’s services are not directed toward children under the age of 18.
We do not knowingly collect personal information from minors without appropriate parental or guardian involvement.
Changes To This Privacy Policy
Velora may update this Privacy Policy periodically to reflect:
- legal changes
- operational updates
- website improvements
- service changes
Updated versions will be posted on this page with the revised effective date.
Contact Us
For privacy-related enquiries or requests, please contact:
Velora
Wellington, New Zealand
Email: hello@govelora.co
Disclaimer
Velora acts solely as a coordination and concierge platform connecting patients with independent international dental clinics and related travel support services.
Velora is not a healthcare provider, medical clinic, or licensed dental practice, and does not provide medical advice, diagnosis, or treatment services.