Last Updated: May 2026
Welcome to Velora. By accessing or using this website and related services, you agree to the following Terms & Conditions. Please read them carefully before using our website or engaging with our services.
If you do not agree with these Terms & Conditions, you should not use this website or Velora’s services.
1. About Velora
Velora is a New Zealand-based dental travel coordination and concierge platform that helps connect patients with carefully selected international dental clinics while providing travel, planning, and support coordination services throughout the treatment journey.
Velora primarily serves patients located in New Zealand and Australia seeking international dental care coordination services.
Velora is not:
- a dental clinic
- a healthcare provider
- a medical practice
- a provider of dental treatment or medical advice
All clinical services, diagnoses, procedures, and treatment decisions are provided independently by third-party clinics and licensed healthcare professionals.
Velora does not employ or supervise healthcare practitioners unless explicitly stated otherwise.
2. No Medical Advice
The information provided on this website is for general informational purposes only and does not constitute medical, dental, or healthcare advice.
Velora does not:
- diagnose medical or dental conditions
- recommend specific treatments
- guarantee treatment suitability
- provide clinical opinions
Patients should seek independent professional medical or dental advice before making healthcare decisions.
3. Independent Clinics & Providers
Velora may introduce users to international clinics, dental professionals, or related service providers. These providers operate independently from Velora.
Velora does not own, operate, or control any clinic or healthcare provider unless explicitly stated otherwise.
Any agreement, treatment plan, payment arrangement, or healthcare service is strictly between the patient and the selected clinic or provider.
Velora is not responsible for:
- clinical outcomes
- treatment quality
- medical complications
- professional negligence
- provider conduct
- appointment availability
- clinic policies or pricing
4. Travel Coordination Services
Velora may assist with:
- travel planning guidance
- accommodation coordination
- airport transfer suggestions
- scheduling support
- general concierge assistance
Velora is not a licensed travel agency unless otherwise stated.
Users remain responsible for:
- passports and visas
- travel insurance
- flights and accommodation bookings
- compliance with local laws and entry requirements
- understanding travel risks
Travel arrangements made through third parties remain subject to the terms and conditions of those providers.
5. No Guarantee Of Outcomes
Velora does not guarantee:
- treatment results
- medical suitability
- cost savings
- recovery outcomes
- clinic availability
- travel experiences
- patient satisfaction
All healthcare and travel decisions are made at the patient’s own discretion and risk.
6. User Responsibilities
By using Velora, you agree to:
- provide accurate and truthful information
- make informed healthcare decisions
- seek independent medical advice where appropriate
- understand the risks associated with overseas treatment and travel
- comply with clinic and provider requirements
- respect applicable laws and regulations
Users are responsible for evaluating whether any treatment or provider is appropriate for their individual circumstances.
7. Limitation Of Liability
To the fullest extent permitted by law, Velora shall not be liable for:
- medical or dental complications
- treatment dissatisfaction
- clinic negligence
- travel disruptions
- delays or cancellations
- financial losses
- indirect or consequential damages
- injury, illness, or death arising from treatment or travel arrangements
Velora’s role is limited to coordination, facilitation, and concierge-style support services.
8. Website Content
All content on this website, including:
- text
- branding
- logos
- graphics
- images
- design elements
is owned by or licensed to Velora unless otherwise stated.
Content may not be copied, reproduced, or distributed without written permission.
9. Third-Party Links
This website may contain links to third-party clinics, providers, or external websites.
Velora is not responsible for:
- external website content
- third-party policies
- third-party services
- security or privacy practices of external sites
Users access third-party websites at their own risk.
10. Privacy
Use of this website is also governed by Velora’s Privacy Policy.
By using this website, you acknowledge that you have read and understood our Privacy Policy.
11. Intellectual Property
The Velora name, branding, website design, and associated materials are protected by applicable intellectual property laws.
Unauthorised use is prohibited.
12. Changes To These Terms
Velora may update these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of New Zealand.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of New Zealand.
14. Contact Information
For enquiries regarding these Terms & Conditions, please contact:
Velora
Wellington, New Zealand
Email:
Disclaimer
Velora acts solely as a coordination and concierge platform connecting patients with independent international dental clinics and related travel support services.
Velora does not provide medical advice, diagnosis, treatment, or healthcare services.